Your Written Quotation
Every MUKA journey is arranged around an agreed itinerary and written quotation. Read these documents before accepting a booking. They specify the travel dates, traveler numbers, accommodation, transport, guiding, included services, price and currency for your trip.
Website itineraries introduce the experience and provide a starting point for planning. Sending an enquiry does not reserve a place, confirm availability or create a booking. Ask us to clarify any difference between a website description and your personal quotation before proceeding.
Confirmation & Payment
Your quotation states the deposit, balance due date, payment method and the steps needed to confirm the booking. These can vary with the tour and the services involved. Follow the payment instructions supplied directly by MUKA and contact our team if you need to verify them.
What Your Price Covers
Only the services identified as included in your written quotation form part of the agreed price. Check accommodation and room arrangements, meals, flights, transfers, admissions and optional activities carefully. Personal expenses and additional services are separate unless explicitly included.
Your Travel Arrangements
Provide accurate names, dates, arrival details and practical requirements so we can prepare suitable arrangements. Check passports, entry requirements and travel insurance with the relevant authorities and providers. Discuss mobility needs, dietary requirements or other arrangements before confirmation; do not send medical records or payment details through the website form.
Changes to Your Journey
If you wish to change dates, traveler numbers or services, contact MUKA promptly. We will explain availability and any cost implications in writing before agreeing the change. Local conditions, transport changes and access restrictions may affect an itinerary; any applicable change or cancellation provisions are set out in your booking documents.
Cancellation & Refunds
Cancellation charges, refund eligibility and deadlines are those stated in your written quotation and booking confirmation. Please read our cancellation information and ask about anything unclear before accepting the quotation.
Questions or Concerns
Contact info@mukaethiopiatours.com with your itinerary or booking reference. During travel, raise a concern with your guide or MUKA contact as soon as possible so the team can help.